Refund Policy

1. No Upfront Payment Policy

1.1 Zero Initial Costs

Since BUSD charges no upfront fees, setup costs, or monthly charges, there are typically no initial payments that would require refunding. Our model ensures:

• No financial risk for clients at the start
• Payment only upon successful sales completion
• Full transparency in all transactions
• Complete alignment with client success

2. Commission Refund Scenarios

2.1 When Refunds May Apply

Refunds for paid commissions may be considered in the following exceptional circumstances:

3. Refund Process

3.1 How to Request a Refund

To request a commission refund, follow these steps:

1. Contact Us: Email us at harsh@busd.co.in or call +91 93103 18587
2. Provide Documentation: Submit relevant proof and documentation
3. Specify Reason: Clearly state the reason for refund request
4. Include Details: Provide sale details, dates, and amounts
5. Wait for Review: Allow 5-7 business days for initial review

3.2 Required Documentation

Depending on the refund reason, you may need to provide:

• Original sale documentation and invoices
• Customer cancellation or return confirmation
• Bank statements or chargeback notices
• Communication records related to the issue
• Any other relevant supporting evidence

4. Refund Timeline

5. Conditions and Limitations

5.1 Time Limitations

• Request Deadline: Refund requests must be made within 60 days of commission payment
• Sale Age: Sales older than 90 days are generally not eligible for commission refunds
• Documentation Period: All supporting documents must be provided within 14 days of request

5.2 Non-Refundable Scenarios

Commission refunds will NOT be provided in the following situations:

• Customer satisfaction issues not related to our service delivery
• Market changes or economic conditions affecting business
• Client's change of business strategy or direction
• General performance dissatisfaction without specific service failures
• Refund requests made beyond the specified time limits
• Cases where our services were delivered as agreed

6. Partial Refunds

In some cases, partial refunds may be more appropriate than full refunds. Partial refunds may be considered when:

• Services were partially delivered before issues arose
• Some sales conversions were successful while others were problematic
• Mutual agreement is reached for a proportional refund
• Settlement negotiations result in partial compensation

7. Refund Methods

7.1 Payment Methods

Approved refunds will be processed via:

• Bank Transfer: Direct transfer to the original payment account
• UPI: If original payment was made via UPI
• Cheque: For larger amounts, if requested
• Digital Wallets: If originally used for payment

7.2 Processing Time

Once approved, refunds typically take:

• Bank Transfer: 3-5 business days
• UPI: Instant to 24 hours
• Cheque: 7-10 business days
• Digital Wallets: 1-3 business days

8. Dispute Resolution

If you disagree with our refund decision, you can:

1. Request Review: Ask for a second review with additional evidence
2. Manager Escalation: Escalate to senior management
3. Mediation: Agree to professional mediation
4. Legal Recourse: Pursue legal options as per our Terms of Service

9. Contact Information

For refund requests or questions about this policy:

10. Policy Updates

This Refund Policy may be updated periodically. We will notify clients of material changes via email and post updates on our website. Continued use of our services after changes constitutes acceptance of the updated policy.